Services and support

We fulfil individual customer requirements and provide universal support for products throughout their service life.

Consulting and application activity

Consulting and application activity

We work with customers in choosing products and specifying technically demanding orders and deliveries.

Within the realisation of a business case, we offer cooperation and technical assistance in model assembly of systems at the destination.

We perform serial assembly.

We assist customers in commissioning of products.

We provide specialized training for the supplied systems.

Our goal is to ensure professional user competence in the operation, maintenance and repair of the systems in order to maintain a high degree of reliability in their operation.

During training, the user receives documentation, a list of recommended spare parts and a list of test equipment for the given level of training.

In cooperation with the quality department, we provide an audit of the user's workplace performing repairs of our systems.

Warranty and post-warranty repairs

There are two warranty periods – storage warranty and operational warranty.

Storage warranty period

Time period starting from the delivery of the system to the buyer and ending with the implementation of the system at the destination and commissioning or handover to the end user.
The warranty duration is usually 6 to 12 months, stated in the purchase agreement. When long-term storage is required, we can offer the customer long-term preservation for a period of 2 to 5 years, utilising an aluminium barrier foil packaging system according to MIL-PRF 131J.

Operational warranty period

This period starts from the date of delivery to the end user or end of the storage period. The warranty period is stated in the purchase agreement and usually lasts 24 months, unless otherwise established in accordance with the warranty of the entire project.

Claims

Despite thorough production and final inspections and despite standardized storage and packaging, some products may require repairs or replacement.
Upon written notice of the defect, we will recommend a suitable solution to eliminate the problem.
If the defect cannot be corrected in this manner, it will be necessary to send the defective product to our address or request a visit from one of our service personnel, depending on the nature of the defect. When sending the defective product, it is necessary, within the complaint procedure, to provide a report with a description of the defect and the certificate of product quality and completeness.
A written statement of the claim in question will be sent to the customer within 10 working days.
The time limit for settling a claim is 20 working days.

Post-warranty repairs

Post-warranty repairs are carried out on the basis of an order or work contract. If the nature of the defect allows, we perform the required repairs at the installation site.
Contractual relationship is governed by relevant provisions of the Civil Code No. 89/2012 Coll.